FAQ

Pet-Friendly Cleaning!

Do I need to provide cleaning supplies & equipment?

We use all of our own supplies/equipment unless instructed otherwise by you. If you would like something special used, have sensitive surfaces in the home, or allergies to anything we could potentially bring in, please let us know so we can accommodate.
What is included in a cleaning appointment?

We use an in-depth checklist for weekly, bi-weekly, monthly, and custom residential cleans. You can find the list of services here. If there is something you would like cleaned that you don't see listed, just ask!
Am I supposed to tip the cleaner?

We do not expect tips or require them. However, if you would like to tip your cleaner, you can leave the tip in cash or as a Venmo/Zelle payment separate from your bill payment. Remember, it is totally up to you!
Should I tidy up before my scheduled appointment?

It's beneficial to both parties if the clutter is out of the way so we can focus on cleaning instead of organizing your belongings. However, we are happy to help you organize if you need it! If all you have is a few minutes to clean up the clutter, we suggest clearing the floors and counters first if possible.
Do I have to be home when you clean? Are my pets allowed to be there?

This is totally up to you. You and your pets are welcome to hangout while we clean, or, you don't have to be there at all. Side note- all of the products we use are pet and child safe!
What are my options for letting you in when I'm not home?

If we will be cleaning for you while you're not home you can leave the door unlocked, use a hide-a-key, incorporate a door code, or provide a key. In the event you provide a key, it will be kept safe and secure in a locked safe when not in use.
What if I'm not happy with the services you provided me?

In the rare event we did not provide you with an outstanding service, please contact us immediately. Communication is very important and our main priority is your satisfaction. If something is wrong, we will do our BEST to make it right. We take great pride in our standards for cleanliness and customer service. We will always do everything we can to make sure the situation is dealt with efficiently and promptly.

Policies

Payments

We accept Credit/Debit card, Venmo, Zelle, or cash payments. You must have an active card on file to book your service. A 4% service fee is added to all credit card payments.

Payment is DUE at the time the service is completed. If failure to submit payment on the day of service occurs, the card on file will be charged by 8 pm on the same day.

Cancellation Policy

You will be charged a cancellation fee of 100% if you cancel with less than 48 hour notice, or if we are locked out/cannot access the premises on the date of the service.

Satisfaction Guarantee

We offer a 24-hour satisfaction guarantee. This means, if something was forgotten or not cleaned to your liking, call the us within 24-hours and we will come back to your space to fix the issue. Happy clients are our number one priority :)